Menu
Reply
R2sfr
  • 2
  • 0
  • 0
Joining in
300 Views
Message 1 of 4
Flag for a moderator

Phone not working

Sun 1st Aug phone gave 1 ring and stopped later it rang again,1 ring . Has not worked since, totally dead.service status says no probs.Any ideas folks.Broadband ok

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 257
Forum Team
Forum Team
294 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Phone not working

Hello @R2sfr,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for the issues caused with your phone.

 

Can you please confirm if this is to do with your mobile or landline?

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
R2sfr
  • 2
  • 0
  • 0
Joining in
268 Views
Message 3 of 4
Flag for a moderator

Re: Phone not working

Landline

0 Kudos
Reply
John_GS
  • 12.98K
  • 662
  • 1.21K
Forum Team
Forum Team
263 Views
Message 4 of 4
Flag for a moderator

Re: Phone not working

Thanks for coming back to us.

 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply