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R2sfr
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Phone not working

on ‎03-08-2021 09:39

Sun 1st Aug phone gave 1 ring and stopped later it rang again,1 ring . Has not worked since, totally dead.service status says no probs.Any ideas folks.Broadband ok

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Hayley_S
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Re: Phone not working

on ‎03-08-2021 09:43

Hello @R2sfr,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for the issues caused with your phone.

 

Can you please confirm if this is to do with your mobile or landline?

 

Many thanks,

Hayley
Forum Team



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R2sfr
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Re: Phone not working

on ‎03-08-2021 19:29

Landline

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John_GS
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Re: Phone not working

on ‎03-08-2021 19:59

Thanks for coming back to us.

 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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