This is the third time that our phone has stopped working. We never had this problem before changing to Virgin from Sky. I wish we hadn't changed. People phone us but we can't hear them although they can hear us. This is getting very annoying!!
We have returned from a weekend away. We have no phone and no internet. We have had nothing but trouble from Virgin since we signed up. We have tried all you suggested but nothing works. Please sort it out for us.
Thanks for posting on our community forums. We do apologise that you are having issues with our telephone services once again. We can certainly see the upset and disruption this problem is causing.
We appreciate that you have already tried the diagnostics so we will not ask you to perform these again. I have taken a quick look at your account from our end and I can see that there is a performance issues which has been detected. Due to this we will need to arrange a technicians visit to address this for you.
I will pop you over a private message to take some details and get this booked in for you, please click on the purple envelope to accept the chat.