Hi grahamehedges,
Thank you for reaching out to us in our community and welcome, In am sorry to hear your phone line isn't working. I have tried to check things our end however was unable to locate the account with the details we have.
How is the phone line now is it still not working, have you checked our Service Status to see if there are any known issues.
If not I will be more than happy to look further into this for you and arrange a technician if required, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
Regards
Paul.
