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Fantazein
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Phone not working

Phone line not working in KT3 area just dead

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Steven_L
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Re: Phone not working

Hey @Fantazein

 

Sorry to hear that you're having issues with your landline.

 

I have looked into your account and can see that there is an issue between your home and the cabinet, which needs to be resolved by an engineer.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

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Fantazein
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Re: Phone not working

Thanks

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Steven_L
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Re: Phone not working

You're very welcome Fantazein and please let us know how the visit goes.

 

Thanks

Steven_L

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Fantazein
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Re: Phone not working

Engineer was meant to come last Saturday but as usual failed to turn up such a poor service from virgin media and the call centre is a disgrace being on hold for under 2 hours then get cut off 

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Fantazein
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Re: Phone not working

Cannot see any new appointment booked under my account 

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Corey_C
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Re: Phone not working

Thanks for your post, Fantazein.

 

Very sorry to hear that the engineer did not arrive. Is the landline still not working? If not, I can get another visit booked for you.

 

Cheers,

Corey C

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Fantazein
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Re: Phone not working

Phone still not working and red light still showing on hub but have internet connection

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Corey_C
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Re: Phone not working

Thanks for replying, Fantazein

 

I've got a tech visit booked for you on Friday, 12-DEC  12-4PM. You can view or reschedule this from your online account with this link

 

Thanks,

Corey C

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Fantazein
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Re: Phone not working

Have not received a proper refund of when my services were offline from 6 Dec - 23 Dec  only received refund for 1 day 

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