Well - still no joy, rang and used the automated test - got the same issue as Sunday and Monday - not complete and no results shared for the tests.
tried the contact us - automated service - tried within opening hours yesterday and today and getting a quick alert automated reply and closure prompting me to a Bills help page before I can even type my name..... your systems are goosed - your service is awful, I have no had no phone line for over 48 hours. I have parents who are recently discharged from hospital and the landline is their main available method of contact! When will someone help! Or when can I access services? The online apps say SERVICE is good and no issues - it is definitely not accurate!
Thank you for reaching out to us. We are very sorry to hear you have been experiencing a fault with your landline, we just need you to detail some further information on the issue you are facing so we can assist further. Please can you confirm: