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Phone not working - no fix date

How do I get Virgin to be responsive, keep me updated and be reasonable.

our phone is not working.

Engineer came this morning and said he can’t fix.  Is due to a fire in a cabinet and can’t say when it will be done.

Also affecting a number of our TV channels.

phone call to virgin after 9 menu choices sees me transferred to technical support, on to field support and then onto customer services.  No one had any info other than a random statement of next available engineer is 19 March (that’s in London).

was then transferred to cancellations in frustration to get a phone line from another competent supplier.  They cut the call dead as soon as I ask to leave.

Have dealt with many faceless useless companies in my time but Virgin seem to top the lot for lack of info and care less attitude 

 

 

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Very Insightful Person
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Re: Phone not working - no fix date

I don't see any point calling the call centre, there has been a fire and they won't know how long it will take until they are half way through fixing it

I work for Virgin Media and my posts are my own opinions
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Re: Phone not working - no fix date

Fire was a week ago apparently.  So expect some idea by now.

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Re: Phone not working - no fix date

Hi BruceD72,

 

Thank you for your first post and welcome to our community.

I am sorry to hear from you about your experience with us and that you haven't heard from us. I have checked and there is a technician booked for today can you please let us know how this goes.

Thanks,

Zoie

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