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Hawk1
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Phone not working for over a day

Our phone and others in the area have no dialing tone and we cannot make calls, for over a day. Was an issue yesterday and got a text saying this was fixed. It was not so how do you report this again? According to the Service Status there is no issue. I don't want to spend my weekend waiting to speak to someone at Virgin. Recently had a negative experience calling for help with nuisance calls so I don't have much confidence in your service! Will switch in a few months time.

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Hollie_B
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Re: Phone not working for over a day

Hi there @Hawk1 

 

Welcome to the community and thank you for your post. Really sorry to hear you've been having issues with your landline and that it's advised as fixed yet not working. 

 

I can take a look in to this for you now, I'll pop you a private message to take some details and pass security. 

 

Thanks, 

 

 

Hollie - Forum Team


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