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SheilaW43
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Phone not working for over 1 week

I can't find a way to get through to Virgin Media my home phone line has not been working for a week when i reported it they said it would be back up in a day but it isn't, my neighbours phone is working and the website says no service issues, but when i do the test it says inconclusive and to call.  well i have tried calling several times and cannot get through. i am in a very high risk group for covid i amd shileding i received the letter from the NHS saying i cannot go out for 12 weeks so i need my home phone and virgin media make it impossible to get help

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Corey_C
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Re: Phone not working for over 1 week

Hi SheilaW43,

 

Thanks for contacting the Community Forums. I'll send you a PM so I can have have a look at your line connection.

 

Cheers,

Corey C

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