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Phone not working after fibre changeover

Joining in

Phone not working after fibre changeover


Forum Team
Forum Team

Hi there @Mediumal


Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here.


I am so sorry to hear that your phone is not working after the switchover! 


Can I ask if you have tried the phone both plugged into the Hub with the adaptor and at the original wall socket? 


Is it not working in either connection? Are you able to try another handset? 


Thank you.

Working when plugged into wall socket!

Thank you @Mediumal


I'm going to pop you a PM so we can take a closer look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thank you.