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Phone not working after fibre changeover

Mediumal
Joining in

on ‎17-11-2022 10:38

Phone not working after fibre changeover

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3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

on ‎17-11-2022 10:41

Hi there @Mediumal

 

Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here.

 

I am so sorry to hear that your phone is not working after the switchover! 

 

Can I ask if you have tried the phone both plugged into the Hub with the adaptor and at the original wall socket? 

 

Is it not working in either connection? Are you able to try another handset? 

 

Thank you.

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Mediumal
Joining in
In response to Ashleigh_C

on ‎17-11-2022 10:47

Working when plugged into wall socket!

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Ashleigh_C
Forum Team
Forum Team
In response to Mediumal

on ‎17-11-2022 11:32

Thank you @Mediumal

 

I'm going to pop you a PM so we can take a closer look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you.

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