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astack
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Phone not ringing

I have suddenly lost my phone line. The phone acts like it's ringing ot but does not connect, on phoning in just get cannot connect message.

Phoned virgin and they said that line was OK and gave me tech speak that I didn't understand, something about low signal on Ip adress, should be 2.4 but is. 2.

Suggested wi fi phone! Why? 

Phone has been OK for years, it's YOUR phone line I'm paying for. 

 

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David_Bn
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Re: Phone not ringing

Thanks for your post on our Community Forums and I'm sorry to hear of the fault with the phone line.

 

I've been able to look into the local area and can see that we're currently experiencing an outage that is due to come to an end at 15:00 today and is effecting the phone lines in your local area.

 

We apologise for any inconvenience caused, and to keep up to date with this outage, and future service faults, feel free to keep tabs on our Service Status Checker or call out Service Status Checker phone line -  0800 561 0061 

 

Kindest regards,

 

David_Bn

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astack
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Re: Phone not ringing

Strange then, as this has been like this since last Friday. That's when I rang. 

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David_Bn
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Re: Phone not ringing

Do feel free to come back to us after the fault has been rectified in the local area and we'll take a closer look into this for you

 

Kindest regards,

 

David_Bn

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astack
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Re: Phone not ringing

Still not working. 

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David_Bn
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Re: Phone not ringing

Thanks for coming back to us astack

 

Can you tell me if you have a dial tone on the handset? Are you able to try an alternative handset for me?

 

Kindest regards,

 

David_Bn

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astack
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Re: Phone not ringing

No I have no other phone. I have no dial tone but the phone makes a dialing noise with the pips and it looks on the screen like its connected as the call time starts progressing 

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David_Bn
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Re: Phone not ringing

Can you please advise me what happens when you try to call your landline phone?

 

Does this ring when listening on the phone your calling from, and does the handset ring out aloud?

 

Kindest regards,

 

David_Bn

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astack
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Re: Phone not ringing

No it doesn't ring at all, although it sounds like it is on my mobile. 

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David_Bn
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Re: Phone not ringing

Can you try rebooting the hub for me and then once this has completed, please check to see if there is a dial tone for me?

 

Kindest regards,

 

David_Bn

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