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THOMMO7777
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Phone not ringing

Hi had virgin media installed Saturday,every working fine ,don't use landlines much ,but I just plugged it into my router and tested it but phone isn't ringing,I picked phone up and it has a missed call from my mobile,it's a bt phone are these compatible to use on my hub?

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Gareth_L
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Re: Phone not ringing

Hello THOMMO7777

Thanks for your post and also thanks for becoming a customer 

Glad to hear everything is okay barring the Landline 

Can I please ask what the actual make of the phone is please 

Have you been able to try an alternative phone as well 

Gareth_L

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THOMMO7777
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Re: Phone not ringing

The phones quite old bt decor,not sure what model,the installer plugged his phone into the hub to test the line and it did ring ,I'll try another phone when I get in from work tonight

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Gareth_L
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Re: Phone not ringing

Thanks for the reply THOMMO7777

If you could kindly let me know that would be great 

Gareth_L

 

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THOMMO7777
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Re: Phone not ringing

Well I haven't tried a different phone yet as I can't find my old one,the dialing tone doesnt sound right,I had my partner dial number ,but not ringing but I can hear her speak through the phone when I pick it up,I tried ringing out from phone and it works,I spoke to soon as my partner has had Netflix on and it's been buffering all afternoon

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Gareth_L
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Re: Phone not ringing

That's not right at all THOMMO7777

Sorry to hear that 

Would you like me to get an engineer back out for you?

I have sent a private message any way to pass security 

Just need to check the purple envelope top right of your screen 

Gareth_L

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Gareth_L
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Re: Phone not ringing

Hello THOMMO7777

Sorry for the delay I am looking into this now for you 

Gareth_L

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THOMMO7777
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Re: Phone not ringing

Any idea when engineer will be coming out to check the phone

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Beth_G
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Re: Phone not ringing

Hi THOMMO7777,

 

I'm sorry if we haven't gotten back to you with an appointment time slot.

 

I'll pop you over a PM now so I can help.

 

Kind regards

 

Beth

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