Virgin Media Community

[JFA8]

Please can you help again. I've tried 151 but they can't solve the issue

and want to send a engineer

When we receive an incoming call there is no ringing. We can see the caller display and if we pick-up we can connect the call but the phone does not ring.

I have tried 2 different phones and neither will ring but both will connect

One caller emailed us that when she call there was a message saying "service unavailable"

Your hep would be very much appreciated

[Emily_G]

Thanks for the post JFA8.

We can see you've since been in touch and have an appointment booked.

Please let us know how this goes.

Thanks, Emily.

[JFA8]

All fixed

Apparently this affected several people in the area and it was necessary change a component in the green junction box

All done quickly and it is working fine now 

thanks