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Edddddd
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Phone not ringing when being called.

Hi,

There appears to be a fault on the line.  The landline phone does not ring when someone calls.  I have tried using a different landline phone and the problem is the same (it's not the phone itself).

I have called the house phone on my mobile, the sound through the mobile is as expected.  The call can actually be answered on the house phone but there is just no way of knowing that anyone is calling.

Can someone help?

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Sasha_W
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Re: Phone not ringing when being called.

Hi @ Edddddd, 

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear that you're having some issues with your landline but we can certainly look into this for you. 

 

When someone tries ringing you is there a normal dial tone at all?

 

Can you ring out on the landline? Is the sound all okay on that or is it silent? 

 

Are all the wires all okay to the landline as this can also cause some issues 

 

Please do let us know as we are more than happy to help

 

Thanks 

Sasha - Forum Team


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Edddddd
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Re: Phone not ringing when being called.

Hi 

Just to confirm:

When someone tries ringing you is there a normal dial tone at all?

Yes

 

Can you ring out on the landline? Is the sound all okay on that or is it silent? 

I can ring out and the sound is ok.

 

Are all the wires all okay to the landline as this can also cause some issues 

Yes

 

Many thanks

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Sasha_W
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Re: Phone not ringing when being called.

Okay thanks for keeping me updated.

 

I will pop you over a PM so we can have a look at the account and get this looked into for you. 

 

Please look out for the purple envelope at the top right hand corner of your screen as this will take you to PM's. 

 

Thanks 

Sasha - Forum Team


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Sasha_W
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Re: Phone not ringing when being called.

Hi @Edddddd

 

I have booked you a technician and have PM'd you over the details. 

 

However, if you do wish to change or cancel this, you can via your online Virgin media account at your orders sections. 

 

If you also do have ay further issues, feel free to pop back a message here and I am more than happy to help you. 

 

Hope you have a lovely evening. 

 

Thanks 

Sasha - Forum Team


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