Virgin Media Community

[lac1973]

For the last 3 days my home phone has not been ringing on any incoming calls but does later show a missed call, and I can make out going calls, I have checked the call barring and blocked calls and have attached another phone but it made no difference. I rang virgin yesterday on my mobile at about 16:30 and the person I spoke to ran some tests including trying to ring the phone. He then said he was sending the problem to a different team and it would take about 4 hours. As of 12:30 today nothing has changed and no one has contacted me to say what is going on. Having to tell everyone to ring mobile to get hold of me.

Hope someone can help

Thanks

Linda

Spoiler

Spoiler

Spoiler

[JohnS1966]

Hil

It could be a couple of things.

The master socket needs replacing or the voltage is to low on the line.

Either way an engineer is needed.

If you can ensure phones are not faulty.

All extentions are removed from master so phone plugs directly into master socket.

You can report it on 150 from phone if still ringing out.

You can also check it has correct number on it by dialing 174 and number will be repeated to you.

John