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Phone not Ringing

nhevans41
Joining in

I have seen a number of posts on here where the landline phone has stopped ringing. I can phone from a mobile and although it doesn't ring I can pick it up and it is working. It was all fine up to about 2 weeks when the line went down completely so I'm positive it is not the handset. Strangely I tried it this morning and it worked but since then it has stopped ringing again. Trying to get through to speak to someone is pretty much impossible and the online help service is worse than useless and keeps sending me in a loop with no support at all. Please help  

4 REPLIES 4

Paul_DN
Forum Team
Forum Team

Hi nhevans41,

Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well.

Sorry to hear you have been facing issues with your Landline not ringing which is intermittent, I was able to locate you on our system with the details we have for you and cannot see any issues at all, have you tried removing everything from the wall socket including any extensions, alarms and filters, once done try just the phone, if still the same try a different stand alone phone, you can find further help and support around Landline faults here.

I will be more than happy to help further if needed and arrange a technician, please try all above first, if a tech comes and the fault is with your phone or cables then there will be a £25 charge.

Regards

Paul.

Thanks Paul

I contacted your team to discover it was a fault your end and I have received an adaptor to go digital. However I have plugged this in and nothing happens. I still appear to have my normal landline which works for outgoing calls. Does this need to be switched over and if so why has this not happened? I did separately receive an email a couple of days ago saying my digital transfer would be in November and I'm sorry but not waiting that long without a fully functioning landline. Perhaps I need a technician to come out

Regards

Neil

 

 

Hi nhevans41,

We fully understand that you do not wish to wait until November for your switch over, especially as you're not receiving incoming calls currently.

I am going to pop you over a private message to take some details so I can discuss this further with you. Please click on the envelope at the top of the page.

Kind regards Jodi. 

Hi nhevans41,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Jodi.