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Phone no dial tone

Tuning in

For the last few days we have had no dial tone on our landline. The handset says that there is no connection. We have also tried an old wired phone to check it's not a handset issue. The service status shows no problems in my area. Is there any advice for what we should do?


Forum Team
Forum Team

Apologies for the problems faced acbrmw,

Welcome to the community.

From checking our service I can't seem to find any outage as well, to investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.



Forum Team
Forum Team

Hi acbrmw, thanks for the messaging us over private message. 

I am glad to hear that this is on the way to becoming resolved. 

Please let us know how it goes? 

Kind regards, Chris. 


Hi Chris

Our dial tone returned for a few days of its own accord (so cancelled engineer) but has now gone again and we've been without a landline all week. I think we'll need to book an engineer appointment after all. Please can you let me know how to arrange this. 


Hello acbrmw.

Sorry to hear the landline is down again.

I can look into this for you and arrange a visit.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Forum Team
Forum Team

Thanks so much for your private message and confirming your address, I have now booked you a visit for the service issue  – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Can you please let me know how the visit went.