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Phone master socket faulty

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Virgin master socket connections suffering from Verdi-Gris and one pin broke off when I disconnected the phone plug to check it. Phone line was intermittently crackling or not working at all. Do Virgin need to replace this or can I fit a standard master socket?
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Re: Phone master socket faulty

Hi

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. Please be mindful not to post those details in a public reply. Thanks, Marty

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