Virgin Media Community

[Dghmya2019]

Hi I’ve recently been unwell and I have to get an alarm fitted to my phone line incase anything happens to me when home alone.problem is when they came out to fit it they said I don’t have a phone line or a router that is to be used for a phone line.I pay for a phone line as part of my contract so could someone tell me how to get the phone line working ? Thanks

[Ayisha_B]

Hi @Dghmya2019.

Welcome back to our Community Forums and thanks for your post.

I'm so sorry to hear this and wishing you a speedy recovery. 

I've taken a look at our systems and can see your landline is active and connects via your hub.

Do you currently have no dial tone? Have you tried rebooting the hub?

Let me know so we an offer further support if needed.

Hope to hear from you soon.

[Dghmya2019]

Hi can you tell me how I’m supposed to connect this phone cable to the hub ? Looks like it needs some sort of adapter but I’ve never been given an adapter.

 

 

[Tom_W1]

Hi @Dghmya2019, thanks for your post although I'm sorry to hear of your concerns raised.

It doesn't appear you've been provided with the correct lead to connect your phone to the Hub (you'll see the two grey slots at the right hand side of the Hub which is where it'd connect).

Please allow me to send you a PM to get the necessary lead arranged and sent to you.

Please expect this message to arrive shortly and respond when you can!

Many thanks