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Austingill
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Phone line

Hi I have just had my virgin TV Broadband and phone installed and I cannot make out going calls, I can receive incoming calls, does it take a few days for the phone line to swap over. I am 84 and need the line for my lifeline. Can anyone help please 

Austin

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Corey_C
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Re: Phone line

Thanks for your post and welcome to the Community Forums, Austin,

 

Are you able to confirm the following: Is the phone plugged into the wall or hub? What happens when you try to make an outgoing call, do you hear a tone or err message?

Cheers,

Corey C

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Austingill
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Re: Phone line

Hi Corey

The phone line is plugged into the hub, there is no tone when you try to dial out, but you can call in

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Corey_C
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Re: Phone line

Thanks for clarifying, Austin,  I've sent your details over to our second line faults team for further investigation in to your DOCSIS landline connection.

 

Cheers,

Corey C

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Austingill
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Re: Phone line

Thank you 

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Austingill
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Re: Phone line

Hi Corey

do you have any idea how long this will be, I am 84 and live on my own so I need the phone line.

austin

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Zak_M
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Re: Phone line

Thank you for coming back to us, 

 

We have been advised that we are going to need to send an engineer. Would you be happy for me to book this for you? 

 

Kind regards,

Zak_M

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Austingill
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Re: Phone line

Yes please 

will you let me have the details as to when.

thanks

Austin

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Zak_M
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Re: Phone line

Thank you for coming back to me, 

 

I will pop you over a PM now with the time and date. 

 

Kind Regards,

Zak_M

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