I had a visit from an engineer on Sunday to install external wiring for the connection phone to hub, but he was unable to complete the work as he was not allocated enough time. A new appointment was made by him for today, Wednesday 23rd February, ( he spoke to his manager to discuss the best way to carry out the route) but no one arrived and Virgin have no record of this appointment. So I have wasted two days waiting. I cannot get any sense out of the call centre, as they apparently do not know who visits which property. If they did, he would be able to confirm the agreement.
Is there another avenue I could pursue ? The call centre people promise to investigate, but never call back. I am concerned that future appointments will not be honoured.