Showing results for 
Search instead for 
Did you mean: 

Phone line rental adapter

Joining in

Hi, I’ve been told that my phone service is going to stop working from today and been sent an adapter to plug into the back of my hub. However, my phone line is a bit far away from my hub and the wire doesn’t reach. How do I go about connecting my home phone line to my hub?


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team
Forum Team

Hi hanna66,

Thanks for your post, welcome to the Community Forums!

We can arrange an engineer visit for you so that the necessary extensions can be installed free of charge.

I've popped you over a private message so I can take your details and help you further with this.