on 15-06-2023 23:40
Hi, I’ve been told that my phone service is going to stop working from today and been sent an adapter to plug into the back of my hub. However, my phone line is a bit far away from my hub and the wire doesn’t reach. How do I go about connecting my home phone line to my hub?
on 16-06-2023 07:11
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 16-06-2023 08:05
Hi hanna66,
Thanks for your post, welcome to the Community Forums!
We can arrange an engineer visit for you so that the necessary extensions can be installed free of charge.
I've popped you over a private message so I can take your details and help you further with this.
Thanks!