Phone line not working.

[Stephanie08]

Home phone line not working tried all the tests

[Vikki_M]

Hi @Stephanie08

Thank you for your post and welcome to our community.

I am sorry to hear the line isn't working.

Could you expand on the tests you have done so far please?

Were you able to try a different handset?

Do you have any other devices attached to the line?

Please pop back to us when you can. 
 

[Stephanie08]

I have tried two different phones, one a brand new one, directly in the phone socket

[John_GS · Accepted solution]

Hi @Stephanie08

Thanks for coming back to the thread. You are part of an outage. You might find that your Virgin Phone service isn't working at the moment. We are investigating and working to resolve as quickly as possible. Please accept our apologies for any inconvenience caused. F010267311 - fault number. The estimated fix date is today at 9.20pm.