Thanks for your post and welcome to the Community Forums, Salf,
Sorry to hear that you have issues with your landline, I've run a remote diagnostics and our records indicate that you already have an engineer visit booked. You can always check this here,
Also if you never need any online help, our landline troubshooter can be found here https://www.virginmedia.com/help/home-phone-line-faults
Cheers,
Corey C