Virgin Media Community

[Salf]

Had VM installed on 1 Feb. Phone line not working today. Tech Support gone home for the day. Call centre unable to tell me anything other than that there is a fault on the line.  Interested to know if this experience is par for the course with VM for landlines? Never had a phone problem in 30+ years with a trad land line.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Salf,

Sorry to hear that you have issues with your landline, I've run a remote diagnostics and our records indicate that you already have an engineer visit booked. You can always check this here,

Also if you never need any online help, our landline troubshooter can be found here https://www.virginmedia.com/help/home-phone-line-faults

Cheers,

Corey C