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Jamila70
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Phone line not working

Hi my phone hasn't been working since Wednesday i had an engineer visit scheduled for Saturday 10/10/2020 between 4pm to 7pm and nobody showed up 

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Emma_C
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Re: Phone line not working

Hi Jamila70, 

Thanks for your post and welcome to our community. 

I'm really sorry your phone line hasn't been working recently and that the engineer didn't arrive. I can assure you this isn't the level of service we aim to provide and it's disappointing to learn of instances like this. 

I'm keen to see what's happened but I've been unable to locate your account from here, therefore I'll need to pop you a personal message and we can take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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