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gledders1978
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Phone line not working

Hello.

My phone line is completely dead. I have just upgraded to the Hub 3 and was hoping I would be able to use my phone the the hub. Unfortunately there were no wires or adaptors for my phone so I am still stuck with no working phone line 

Virgin will you please send me the relevant kit required to use my phone.

Thanks in advance

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Beth_G
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Re: Phone line not working

Hi gledders1978,

 

Thanks for your post and welcome to the community.

 

I have checked the back end of your services and I can see that you aren't set up for DOCSIS technology, so you won't be able to plug your phone into your router. If you have just upgraded your hub, sadly, it doesn't always mean that you'll automatically be set up for DOCSIS and be able to plug your phone into your router. I'm sorry if this is causes any disappointment.

 

Are you having issues with your phone plugged into your master socket?

 

Regards,

 

Beth

 

 

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gledders1978
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Re: Phone line not working

Thank but I posted this in another board and the matter has now been fixed.

Thank you

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Emma_C
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Re: Phone line not working

Thanks for letting us know, we're around if you need anything else 🙂 

Emma_C - Forum Team
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