My phone is dead, there's no dial tone when connected to telephone socket and the display says "Check the line". I've checked the phone itself elsewhere to rule out faulty device.
I've recently upgraded to Hub 3.0 so I followed the instructions and tried to connect the phone to the Hub, but no no avail. I've read a various VM Community posts regarding Telephony and find out that it's 'disabled'. Please help.
If you only had a hub upgrade then the hub isn't used for the phone line, as normally at this time only new contracts have that port enabled, do you have a normal virginmedia phone socket as well and tried that ?
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Sorry to hear that you are having some problems with your landline service. I can confirm that you are not set up for DOCSIS technology and so you will need to be plugged into your master socket in order to receive a connection.
From looking at the back end of your services, I can't find any reason as to what may be causing this.
Do you have a spare landline handset that you could try in the socket? (a corded phone if possible)
I have arranged for an engineer to come out to you to fix the issue. You can find your appointment time slot via your online account here. I booked in the earliest available slot, however this can be rearranged from your online if needed.
Let us know how things go from there and if you need anything else 🙂