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Geoff1D
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Phone line not working during Corona Virus

My phone line is not working  and having exhausted all auto/self tests need  support of engineer. However finding it impossible to contact anyone because of current situation. Ideas/numbers/email etc required

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DJ_Shadow1966
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Re: Phone line not working during Corona Virus

Hello

I am afraid there is no email address but there a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoe_F
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Re: Phone line not working during Corona Virus

Please Pm me your account number and postcode and I will take a look for you.

Thankyou

Zoe

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such.


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GmrtechMS
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Re: Phone line not working during Corona Virus

07533051809 if you send a txt to this number with as much info as you can  re the fault. Also include account / landline number your issue will be dealt with. As a NDT fault is classed as a total loss of service you will be visited by a tech. Pls be ware VM are currently working with a vastly reduce number of staff so wait times are to be expected. 

 

Hope this helps 

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Geoff1D
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Re: Phone line not working during Corona Virus

Thanks

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Geoff1D
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Re: Phone line not working during Corona Virus

hi thanks

[removed] SK10 3SA

Look forward to your reply

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Geoff1D
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Re: Phone line not working during Corona Virus

Hi

Have done this but no reply so far other than offering to pause my sports subscriptions!

Thanks

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GmrtechMS
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Re: Phone line not working during Corona Virus

I have sent.you a email pls read asap

Thanks 

Geoff1D
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Re: Phone line not working during Corona Virus

Extremely helpful and sorted the problem. Brilliant personal service keeping me up to date with progress.

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UncleDulgaria
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Re: Phone line not working during Corona Virus

I am also having ta similar problem.  There is no way past the coronavirus message to even find a phone number, webchat or email address.

I have done all the online help stuff, and confirmed that my phone handset is working OK by using my next door neighbour's virgin landline.

My phone test comes back good, but there is no dial tone.

If I ring it from mobile phone, it is engaged, but doesn't do the engaged tone for very long.

Which of the two replies to Geoff1D worked ?

Thanks

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