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Nigel1971
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Phone line not working after replacement hub 3

So I got my replaced hub, everything plugged in as before but no line working but the rest is. Been on hold for 45 mins before answered, then it takes me 3 times to tell the assistant the issue before she gets it, then I get told to ring back Monday.

That is shocking service from virgin who are taking the **bleep**. So I won’t have my phone line working again for 48 hrs?

Wow 2/10 for customer service 😡😡

——————————————— My Broadband Ping - Virgin 500mb Home Connection
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Nigel1971
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Re: Phone line not working after replacement hub 3

Now that my phone is working again, the caller Id isn’t, time to get back on at virgin.

——————————————— My Broadband Ping - Virgin 500mb Home Connection
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Paul_DN
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Re: Phone line not working after replacement hub 3

Hi Nigel,

 

Thank you for coming back to us, I am sorry to hear your caller I D is now not working, have you managed to get this resolved since your last post Monday.

 

Regards

 

Paul.

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Nigel1971
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Re: Phone line not working after replacement hub 3

Hi Paul,

it seems to be working ok but I’ll come back to this if it fails again.

——————————————— My Broadband Ping - Virgin 500mb Home Connection
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Paul_DN
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Re: Phone line not working after replacement hub 3

Hi Nigel,

 

Thank you for the update glad to hear it is now working.

 

Regards

 

Paul.

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