Menu
Reply
trobertson1967
  • 3
  • 0
  • 0
Joining in
187 Views
Message 1 of 6
Flag for a moderator

Phone line issue PL4 8TU area

We have elderly parents in the PL4 8TU area and their home phone has had issues for weeks.

We need to keep in contact with them, urgently as we are 180 miles away.

When will this issue be resolved?

0 Kudos
Reply
CybeRocK
  • 104
  • 10
  • 18
Forum Team (Retired)
Forum Team (Retired)
181 Views
Message 2 of 6
Flag for a moderator

Re: Phone line issue PL4 8TU area

Hi, i can definitely understand the urgency here. I have just checked for issues in the postcode you provided and there are no issues reported on our end. There is very likely a fault between the cabinet and your parents' phone, I would advise you to call and book a service visit to get the issue resolved. Hope this helps, please stay safe 🙂




- Although I am a Virgin Media service technician, the responses given on here are from my personal experience in the field and should be taken as such -
If I was able to help you please let others know by marking my answer as helpful. If you are happy with my answers please press Kudo 🙂
0 Kudos
Reply
trobertson1967
  • 3
  • 0
  • 0
Joining in
177 Views
Message 3 of 6
Flag for a moderator

Re: Phone line issue PL4 8TU area

we've tried a number of times to book an engineer but keep getting cut off and unable to book a visit, is there a direct number we can call?

0 Kudos
Reply
John_GS
  • 8.01K
  • 423
  • 702
Forum Team
Forum Team
166 Views
Message 4 of 6
Flag for a moderator

Re: Phone line issue PL4 8TU area

Hi trobertson1967.

 

Thanks for posting. 

 

Apologies for the phone line issues. Fire me over a PM with their details and contact number, will sort this out 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
trobertson1967
  • 3
  • 0
  • 0
Joining in
155 Views
Message 5 of 6
Flag for a moderator

Re: Phone line issue PL4 8TU area

sorry just realised I have the post code wrong PL4 8TQ - can you check 

 

0 Kudos
Reply
John_GS
  • 8.01K
  • 423
  • 702
Forum Team
Forum Team
152 Views
Message 6 of 6
Flag for a moderator

Re: Phone line issue PL4 8TU area

No issues showing on that postcode either. 

 

Send me a PM with your parents details and I'll do further checks for you 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply