Phone line is dead

[Marlingra]

The phone line has been dead all day. Saw several vans in the area.  The technician said that they were changing the old batteries  that ran the phone lines and that we would be up and running shortly. That was 6 hours ago. No one around now and on calling Virgin from a mobile the message is they are having technical issues or leave a message. Is anybody else having or had a problem like this. I do not know who to call to actually speak to somebody and resolve my problem. Any help would be greatly received. Thanks. 

[Zach_R]

Hi @Marlingra,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're facing some landline service issues at the moment. I've just checked over things on our systems and I'm unable to detect any faults currently. What does the message say exactly when you call to report this?

Thanks,