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Missy1989
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Phone line has been cut by accident

Phone line has been cut by accident whilst our flooring was being done/carpet removed. Can't get through on my mobile to virgin. Looking for a way to resolve this as soon as possible as I am still paying for this service.

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Anonymous
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Re: Phone line has been cut by accident

when you say the phone line. was that the cable coming into the master phone socket or an extension socket?
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Missy1989
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Re: Phone line has been cut by accident

The cable coming into the master socket.

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-tony-
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Re: Phone line has been cut by accident

you need to report it and get a tech out - you could join the wires - they are colour coded and tape with insulating tape - that should get it working whilst you wait for a tech

____________________

Tony
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Missy1989
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Re: Phone line has been cut by accident

I thought I would need a technician to resolve it but I was hold for 30 mins calling from my mobile. Virgin's live chat is just a robot, is there another way for me to get in touch? Thanks for your responses btw, much appreciated

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John_GS
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Re: Phone line has been cut by accident

Hi Missy1989

 

Thanks for posting and welcome to the community.

 

I can see you've spoke to the team regarding this since posting and we've booked in a technician visit.

 

Let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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