Hi Nicholson24885,
A warm welcome and thanks for posting on our community forums. Apologies that you were not sent a text message to confirm your appointment for a technician to attend. Did we confirm your mobile number with you when we made the appointment?
You can check your online account here https://www.virginmedia.com/help/my-virgin-media-app-tracking-appointments or I can check for you.
If you choose the latter, please let me know and I will pop you over a private message to take some details from you.
Kind regards Jodi.