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Lilblue
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Phone line extension socket expensive with Virgin Media

I just made a query re getting a second socket (an extension socket) and was informed by Virgin Media they would charge the princely sum of £99 . Imagine  my shock.  Why so expensive Virgin as I am an existing customer with one of your lines?

I think it is best I do this myself.    Way too pricy for such a small job for an existing customer.

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Emma_C
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Re: Phone line extension socket expensive with Virgin Media

Hi Lilblue, 

Sorry that you're unhappy with the price quoted for getting another socket installed. 

As this isn't a fault visit then there would be a call out charge of £99.00, this is usually for anything cosmetic or you want the equipment moved from where you originally advised. 

I can only apologize if you're unhappy with that fee but it is a standard charge for any call outs. 

 

If you do have any further questions about this let us know

Thanks. 

 

Emma_C - Forum Team
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