Phone line down

[Upatel1]

Hi,

Since last Sunday (28th August), our home phone line has been down. On the status page it was showing as ‘an issue’, but this was fixed by Tuesday afternoon. As of this morning (1st Sept), no calls can be received and the caller just hears a continuous ringing without going to voicemail.

I can’t seem to book an engineer as there is currently no problem in my area? Either that or it’s very difficult to get to the ‘book an engineer’ screen.

Any help would be appreciated.

Thank you

[Natalie_L]

Hi Upatel1, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing with the service, we will be able to help. 

I have taken a look from our side and can confirm there are no outages currently logged for your area. 

Can you please confirm if your landline is connected to the Hub or the main socket?

Also can you please check that the cables leading to and from the equipment are secure and without damage? 

If no issues with the cables are found, are you able to check another handset on the line? 

Thank you, 

[Upatel1]

Hi Natalie_L

Thanks for the speedy reply. All cables are connected and the handsets are working fine. I believe I am having a similar issue to that of another user who has also posted about their phone line being down.

Thank you

[Natalie_L]

Thank you for your reply and letting us know.. 

I will just need to take a few more details via private message to look in to this further. This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Upatel1]

Thanks Nat, I’ll message in the private chat shortly.

Thank you

[Natalie_L]

Perfect, thank you Upatel1, the message should be with you now. 

[Natalie_L]

Hi Upatel1, 

Thank you for joining me on private message. 

The technician visit is now booked in for the time discussed.

Please do let us know how the visit goes and if we can assist in the future. 

Thanks, 

[Upatel1]

Hi Nat,

Thank you once again for your help this morning, it’s much appreciated.

I will update this ticket once the technician has been. Fingers crossed for a speedy resolution.

Thank you

[Natalie_L]

You're very welcome, happy to help 🙂 

Yes, please do let us know how it goes. 

Thanks, 

[Upatel1]

Hi Nat,

Just to let you know the technician came over today and resolved the issue with the phone line.
Thanks once again for your help.

Have a great weekend.

Thanks

Vipul