Home phone line dead, it is not our phones, it is the line.
Unable to contact VM by phone or webchat .Have managed to send a message to complaints but I cannot wait 28 days for a response, I am an NHS worker and during covid crisis I may need to be called in to hospital to cover staff shortages.
How can I get hold of someone to arrange for an engineer to investigate and fix this fault urgently?
We are not listed as vulnerable but do need to be available to be called in emergencies and I am feeling 'vulnerable' now that I have lost the actual phone line! We don't even know why our line went dead as the engineer didn't investigate it.
Another thing is that our bedroom phone is analogue, plugged into the phone socket. I have kept an analogue phone precisely because it will still work in a power cut, the digital ones don't. Now we have lost our phone line, we are reliant on the broadband which can go down for reasons including power cuts.
Is it not better to have an independent phone line?
An ebul is an emergency back up line, that basically means if the internet ever goes down, you'd have a back up which would power the phone line. These are only available to vulnerable customer accounts.