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Phone line down all day

triplebbb
Joining in

Hello, phone line down all day since 8am. Service status was showing an issue to broadband in my area, but my broadband was unaffected. Service status showing phone line ok, but this is incorrect.

Ringing the helpline provides a cycle of automated messages stating that the incident has been reported, engineers are working to resolve a complex issue. Requested text updates 3 times, no texts received.

9pm - still no phone service.

Can someone with a pulse advise what the hell is going on with my phone service which is causing major inconvenience.

Thanks

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey triplebbb, thank you for reaching out and I am sorry you are having some phone issues.

I can see from my end there is an SNR outage in the local area which will affect the overall performance.

This is due to last until the 27 December at 14:45, I am sorry about any trouble this may cause in the time being. Thanks 

Matt - Forum Team


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