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Anchelkhehar
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Phone line down 3rd time

My phone line has gone down for the 3rd time in one month. 
I can’t get hold of anyone to get an engineer out. Been waiting on the phone for 1hour and was cut off. 
it’s a very frustrating Situation and makes it worse when you can’t get hold of anyone. 
please help me understand why this keeps happening and how to fix it. 

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Steven_L
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Re: Phone line down 3rd time

Hey @Anchelkhehar,

 

Sorry to hear of the issues that you're having with your phone line.

 

I have been able to locate your account and can see that you have an engineer visit booked into get this issue resolved.

 

 

Regards

Steven_L

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Anchelkhehar
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Re: Phone line down 3rd time

The phone line has been down for 3 weeks now. I had an appointment book for Saturday gone and it was cancelled by virgin and then I had to rebook yesterday. 
Honestly you would think virgin would know what they are doing by now. 

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Zak_M
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Re: Phone line down 3rd time

Thank you for taking the time to come back to us. 

 

We are sorry to hear that you are still having some issues with your services. 

 

Please do let us know how your engineer visit goes. 

 

Kind regards,

Zak_M

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