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Phone line dead

toptail
Joining in

My phone line went dead yesterday, and it is still dead today. I am not getting a dial tone, and I cannot make or receive calls. I have tried two different phones in the socket. I have also inspected the kine outside the house, and it all seems fine. 

The broadband internet is working fine.

I had exactly the same problem in May 2022, and it required an engineer to come out and fix a problem at the exchange.

Can someone at Virgin please help me with this problem, thank you.

1 REPLY 1

Reece_MH
Forum Team
Forum Team

Hi toptail 👋

Thanks for posting, and a warm welcome back to the Community Forum.

I'm sorry to hear you're experiencing issues with your Landline. I'm going to send you a private message, so we can look into this and assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,

Reece - Forum Team


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