Phone line dead

[razzleuk]

Hi,

  Our phone line has no dial tone. I’ve tried to find a place on the website to register a fault but I just seem to get sent round and round various self help guides. 

  Can anyone from VM help?

Cheers,

Richard.

[Carley_S]

Hello @razzleuk

Welcome to the community

Sorry to hear you're having issues with your landline at the moment.

Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

• Check the phone is seated in the base unit correctly & powered ON.
• Remove all other equipment connected to telephone sockets.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know if any of these checks work at all, or if anything changes with the dial tone. 

[razzleuk]

Hi,

  Thanks for your reply and sorry for the delayed response. The phone is plugged in to an extension but I tried the master socket and have the same problem. It’s only the device plugged in. 

  I’ve tried everything suggested and there is still no dial tone.

regards,

Richard.

[Tom_W1 · Accepted solution]

Hi @razzleuk, thanks for your post although I'm sorry to hear that's still not working for you.

I've checked things over for you now, and there is an outage now reported so I do apologise for this.

It does mean we're in the process of getting this fixed though, so and we hope to have this fixed by 19:35 tonight!

Please let me know if this is still not working for you then, sorry for any inconvenience caused here.

Many thanks

[razzleuk]

Thanks Tom, all sorted.

[Tom_W1]

Hi @razzleuk thanks for your reply - that's great news!

Thanks for taking the time to let me know.

Many thanks