on 01-07-2021 18:52
Our landline phone is dead (no dial tone when picking up and others can't get through to us). It's a standard phone that just connects to a wall socket (not the hub).
There are no known issues and we've even tried buying a new phone but that didn't fix things.
Our internet and TV are fine.
Answered! Go to Answer
on 06-07-2021 10:31
Hi @robjwood
Just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
on 01-07-2021 19:03
Hi @robjwood thanks for posting and welcome back to our community.
I am sorry to hear you're unable to use your landline. I am going to send you a quick private message.
Regards
Lee_R
on 02-07-2021 18:55
on 02-07-2021 19:34
Thanks. I don't know if anyone has done anything but the dial-tone is back (although it's very crackly)!
on 02-07-2021 19:40
on 02-07-2021 20:00
The only test I've done is to ring the landline via my mobile and it's crackly the whole time. Is there more I could do?
on 02-07-2021 20:20
Are there any free phone numbers you can call? Just so that you can test? Or are you able to call your landline from your mobile with someone else in your property?
Regards
Lee
on 03-07-2021 16:21
I've tried again and the line is dead again! I think I'll just wait for the engineer.
on 06-07-2021 10:31
Hi @robjwood
Just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
on 07-07-2021 18:04
Happy with the quick responses from the forum team. Took the engineer about half an hour in total to get the phone hooked up to the hub and working again.