Menu
Reply
robjwood
  • 11
  • 0
  • 0
Tuning in
231 Views
Message 1 of 11
Flag for a moderator

Phone line dead

Our landline phone is dead (no dial tone when picking up and others can't get through to us). It's a standard phone that just connects to a wall socket (not the hub).

There are no known issues and we've even tried buying a new phone but that didn't fix things.

Our internet and TV are fine. 

0 Kudos
Reply
Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
223 Views
Message 2 of 11
Flag for a moderator

Re: Phone line dead

Hi @robjwood thanks for posting and welcome back to our community.

I am sorry to hear you're unable to use your landline.  I am going to send you a quick private message.

Regards


Lee_R

Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
166 Views
Message 3 of 11
Flag for a moderator

Re: Phone line dead

Hi @robjwood

I have booked the first available technician to attend your property to resolve your telephone fault.  You can view this appointment by signing into your online account here .  You can rearrange your appointment or indeed cancel it, if, if required.

Regards


Lee

robjwood
  • 11
  • 0
  • 0
Tuning in
161 Views
Message 4 of 11
Flag for a moderator

Re: Phone line dead

Thanks. I don't know if anyone has done anything but the dial-tone is back (although it's very crackly)!

0 Kudos
Reply
Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
160 Views
Message 5 of 11
Flag for a moderator

Re: Phone line dead

That's better news @robjwood can I ask if you've tested the call quality?

Regards


Lee

0 Kudos
Reply
robjwood
  • 11
  • 0
  • 0
Tuning in
157 Views
Message 6 of 11
Flag for a moderator

Re: Phone line dead

The only test I've done is to ring the landline via my mobile and it's crackly the whole time. Is there more I could do?

0 Kudos
Reply
Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
155 Views
Message 7 of 11
Flag for a moderator

Re: Phone line dead

Are there any free phone numbers you can call?  Just so that you can test?  Or are you able to call your landline from your mobile with someone else in your property?

Regards


Lee

0 Kudos
Reply
robjwood
  • 11
  • 0
  • 0
Tuning in
119 Views
Message 8 of 11
Flag for a moderator

Re: Phone line dead

I've tried again and the line is dead again! I think I'll just wait for the engineer.

0 Kudos
Reply
Lee_R
  • 2.94K
  • 151
  • 279
Forum Team
Forum Team
83 Views
Message 9 of 11
Flag for a moderator
Helpful Answer

Re: Phone line dead

Hi @robjwood

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

robjwood
  • 11
  • 0
  • 0
Tuning in
46 Views
Message 10 of 11
Flag for a moderator

Re: Phone line dead

Happy with the quick responses from the forum team. Took the engineer about half an hour in total to get the phone hooked up to the hub and working again.

0 Kudos
Reply