Hi Clara123,
Thank you for reaching out to us in our community and welcome, I am sorry to hear the call dropped while discussing a new deal and thet you weren't called back.
I have had a look our end and can see if there are any issues, there is a fault showing on your phone line, I have arranged a technician, you will get a confirmation text and can also view this on your online account sands change if not convenient.
In regards to the agent not calling back I am sorry and I will get that fed back, in the current situation some agents aren't agent's to call customers back.
Regards
Paul.