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Joiner52
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Phone line dead

Didn't know our phone line wasn't working until I got a call on my mobile from hospital saying they have been trying to contact my wife with a cancellation for a operation. Unfortunately they gave it to someone else because they couldn't get hold of her. Today I've tried many times calling Virgin only to be put on hold and then get cut off after 30mins.

I've done everything they said on the website but still no phone line working into my property, so annoying. Please can someone from Virgin please get back to me.

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Alex_RM
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Re: Phone line dead

Hi Joiner52,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with the landline,

 

I've been able to locate your account using your forum details and can see you've been able to get an engineer arranged 🙂

 

Let us know how the visit goes.

 

Alex_Rm

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Joiner52
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Re: Phone line dead

After over a week with no phone, it's now fixed engineer came to day and found a fault in box outside.

 

 

 

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Martin_N
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Re: Phone line dead

Hi Joiner52,

 

Thank you for keeping us posted. 

 

I'm glad to hear this has now been resolved for you. 

 

^Martin

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