Hi - the phone line’s completely dead. Spoke to an engineer on the street who suggested we update our hub and connect our phone line through that. Any ideas on where to start with this? Can’t find The correct telephone number to call. Or can I organise this online?
If you have tried the diagnostics and still have no dial tone we will need to book an appointment for you.
I have done this now with the details you have provided form your community profile and booked an appointment for you.
You can check your date and time by logging on to your online Virgin Media account here if this appointment is not convenient you can reschedule and cancel if no longer needed.
If you would like to get a Wi-Fi booster from us please download our Connect App, this app shows you here all the black spots are in your property. Dependent on what package you are on you may be eligible to get this for free.