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rickgreen
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Phone line dead

Our phone line is totally dead.

We have checked all our phones and all connections and nothing is out of order.

We are unsure when this happened and when we try to call from a mobile our number sounds like it's ringing.

We have run the test on the line and nothing is showing up.

Can anyone help?

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rickgreen
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Re: Phone line dead

Hi,

Further to this, we have been trying to work out how long the line has been down.

It would seem the issue has been at least 24 hours!

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Emma_C
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Re: Phone line dead

Hi Rickgreen, 

Really sorry you're having some issues with your phone line, this isn't good. 

Are you still having issues with the services now?

 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo. 
 
How many pieces of equipment are connected to the phone line?  


Check the phone is seated in the base unit correctly & powered ON. Remove all other equipment connected to telephone sockets.  


Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure
the original phone is plugged into the main socket with no other pieces of equipment being plugged in.  

 

Let us know how you're getting on. 

Emma_C - Forum Team
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rickgreen
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Re: Phone line dead

All ood now thank you

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Emma_C
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Re: Phone line dead

Ah perfect, let us know if you need anything else 🙂

Emma_C - Forum Team
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rickgreen
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Re: Phone line dead

Thank you for your help.

It seems there was a fault which was announced in the service status but it took a while to show.

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