Welcome to our Community and thanks so much for your first post - I was sorry to understand that there has been an accident with a cut cable today. We'll be more than happy to help you out! I've not been able to locate your account from your Forum information so I will need to pop you a Private Message to get some details.
Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can.
Thanks so much for your Private Message; I can confirm that a technician has already been booked for the issue this morning.
You can check the date and time of this visit via the account holders online account You can also reschedule or cancel the visit via the same account if needed. Hope the visit goes well - please feel free to keep us posted