Phone line cut by contractors

[bengreen1977]

Hi Virgin, 

My landline has been cut outside the house and the omnibox has been damaged by vandalism. I would like to book an engineer to come and fix this fault. The phone cannot make incoming or outcoming calls. Please help. 

[Sabrina_B]

Hi @bengreen1977 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with vandalism to your service omnibox. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina