Phone line cut by contractors

[joeallpress]

Hi,

We are having a new drive laid and the guy doing it has cut through our landline cable (not the Hub fibre cable). Our phone now displays a message saying there is a fault with the line and we can't make any calls. However, when I call our number from my mobile, I get connected although the phone doesn't ring?

Is this something Virgin are able to come and fix? The contractor will be paying for any charges.

Thanks.

[Alex_RM]

Hi joeallpress,

Thanks for posting and welcome to our community 🙂

Sorry to hear of the situation, so I can take a closer look at this and get a few more details from you, I've popped you over a private message.

Alex_Rm