Phone line constantly engaged

[Gayleh]

Home phone is constantly engaged if trying to call it. 

Has no dial tone. Checked service status qnd it is telling me there is no fault. 

Not sure if its anything to do with it but city fibre are working in my street at moment 🤔  not sure if they have possibly caused a fault when digging up street. Need this sorted as soon as possible so any help would be appreciated 

Thanks in advance 

[Paulina_Z]

Hi @Gayleh,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your landline connection at the moment! 

I have checked our system for any local issues and I can see that there is an active local fault that is impacting your landline services. The Fault number is F010165294 and the current estimated fix time is showing as today 07/10/22 at 4pm. Please keep an eye on your connection this afternoon and let us know how you get on after this time.

We'll be happy to help further if needed.

Thank you.

[Gayleh]

Thanks for your help. That's it back up and working 😊

[Paulina_Z · Accepted solution]

Hi @Gayleh,

Thank you for coming back to us. Glad to hear that the local issue is no longer impacting you!

Please keep an eye on your services and let us know if there's anything else we can do to help. We're here if you need us. 🙂

Thank you!