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Phone line cable is broken

Hi, 

A family member accidentally cut the phone line cable when doing some DIY. 
I cannot get through to any department via the phone line to book an engineer to fix this. 

any help? 

thanks, 

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Re: Phone line cable is broken

Hi A_routledge, I am sorry to hear that you are having issues with the landline service. Have you been able to run a test online? The test should then allow you to book an engineer. It is very likely that this would be a chargeable repair. ^Chris 

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Re: Phone line cable is broken

How do I run the online test ? 

Thanks, 

 

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Re: Phone line cable is broken

Can you log in to the online account and run a test on the landline, once done it should detect a fault and offer an engineer, please let us know how it goes and if you manage to book the engineer? Chris 

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Re: Phone line cable is broken

Perfect, managed to book it! 
Thanks for your help. 

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Re: Phone line cable is broken

Great news, let us know how the visit goes and if you need any further assistance? Chris 

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