Virgin Media Community

[A_routledge]

Hi, 

A family member accidentally cut the phone line cable when doing some DIY. 
I cannot get through to any department via the phone line to book an engineer to fix this. 

any help? 

thanks, 

[Chris_W1]

Hi A_routledge, I am sorry to hear that you are having issues with the landline service. Have you been able to run a test online? The test should then allow you to book an engineer. It is very likely that this would be a chargeable repair. ^Chris 

[A_routledge]

How do I run the online test ? 

Thanks, 

[Chris_W1]

Can you log in to the online account and run a test on the landline, once done it should detect a fault and offer an engineer, please let us know how it goes and if you manage to book the engineer? Chris 

[A_routledge]

Perfect, managed to book it! 
Thanks for your help. 

[Chris_W1]

Great news, let us know how the visit goes and if you need any further assistance? Chris